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Careers / Customer Service Executive (Available to Start After Tet 2022)

Customer Service Executive (Available to Start After Tet 2022)
- HCMC, Vietnam

Are you passionate about providing an exceptional customer experience? Do you thrive in a collaborative, team environment? We have an exciting opportunity at our New Collaboration Centre in HCMC on the 20th floor, overlooking the Saigon River.



Picture the time when you were a child, savouring the tastes that came with eating your favourite food. These recollections are what drives us to be part of creating “Future Memories”, partnering with our clients in developing the finest flavours and product solutions.

Established in 1989 in Australia as a family-owned business, Essential Flavours is now into the second generation of management. Our story still has many pages to be written as part of our growth in our international market. Our Vietnam subsidiary is now seeking a highly motivated and organised Customer Service Executive to join our Sales & Sensory Team to provide outstanding customer service support to our Australian-based customers.

In this customer-focused role, you will be…

• Working directly with our customers in Australia, providing support over the phone and email, ensuring their needs are consistently met
• Providing efficient responses to customer requests and enquiries
• Proactively keeping customers updated on their order progress
• Providing administration support to the Sales & Sensory Team in both Vietnam and Australia to ensure an efficient end-to-end service is provided
• Accurately recording sample and quote requests into our system
• Completing additional tasks as assigned by the manager

The role will report to an Australian based manager.


To be a perfect fit for this role you will have:
• Customer service experience
• Logistics experience is desirable, including western company experience
• Exceptional organizational skills
• Good grasp of the English language and able to confidently communicate with clients
• Strong attention to detail
• High levels of initiative
• Proactive in following up on customer requests
• Positive attitude towards work and colleagues and enjoy working within a team
• Willingness to learn and be flexible

Start Date:
• The role is available to start after Tet in 2022

• Full time hours.
• Must be able to start early (6am VN time, to allow overlap with Australian office hours) but will also finish early.

• The role is office based in Thao Dien Ward, Thu Duc City on the 20th floor overlooking the Saigon River.

• Bonus.
• Social insurance and premium healthcare.
• Salary reviewed annually.
• Team activities.

If this sounds like the job for you, apply today! In addition to submitting your resume, please attach a short, two-minute video introducing yourself. Closing date for applications is 14 January 2022.

Apply now!

Essential Flavours